*Free delivery when spending £55 or more except when purchasing refrigerated items and some heavy items. Spend £150 to get free delivery when purchasing refrigerated items.

We'll aim to dispatch your non-prescription order next working day after your order is received, subject to your items being in stock*. Your order must be received before 5:30pm for it to be dispatched next day.

We'll aim to dispatch your prescription product the next working day after the completed prescription is returned to us, provided it is received completed before 5:30pm and subject to your items being in stock* .We cannot dispatch until the prescription is returned to us signed and completed.

We do not currently offer a sameday dispatch service. We do not dispatch Special Delivery the same day as you place your order. Next Day/Special/Express services only relate to the delivery service (from door to door) and not order processing times. Heavier items sent via courier may take longer and this is indicated in the checkout.

* We do not dispatch on a Saturday/Sunday. Orders placed up until 10am Saturday will normally be dispatched Monday; orders after this time will be dispatched on Tuesday. If some of your order is in stock but not all of it, we will contact you to discuss your options. Please note as we only charge at the point of dispatch, your order may be delayed if your card is refused